FAQs

1. How long does shipping take?

Please see our Shipping Policy page.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard and American Express. We also accept payment through PayPal for added convenience.

3. Can I return or exchange a fragrance?

Please see our Return and Refund Policy page.

4. How do I initiate a return or exchange?

To initiate a return or exchange, please email our customer support team at info@demfragrances.com or use our Contact Us form. They will provide you with further instructions and assist you throughout the process.

5. Are your fragrances authentic?

Yes, all our fragrances are 100% authentic. We source our products directly from reputable manufacturers and distributors. We guarantee the quality and authenticity of every fragrance we sell.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website.

7. What if my fragrance arrives damaged or defective?

If your fragrance arrives damaged or defective, please contact our customer support team immediately at info@demfragrances.com or use our Contact Us form. We will arrange for a replacement or refund, depending on the specific situation.

8. Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services. However, our fragrances come in elegant packaging, making them perfect for gifting.

9. How can I contact customer support?

You can contact our customer support team by using our Contact Us form or emailing us at info@demfragrances.com. We strive to respond to all inquiries within 24 hours.