Return and Refund Policy

Due to the nature of our products, we do not accept returns. However, if you receive a defective item, please reach out to us within 7 days after delivery for a replacement or refund.

To initiate a return, refund or replacement of a defective item:

Email our customer support team at info@demfragrances.com or use our Contact Us form. We'll provide you with further instructions and assist you throughout the process.

We are not responsible for undelivered, lost or stolen packages due to the carrier company. The customer will have to make a claim with the carrier company for compensation

Policy Updates

We reserve the right to update our Return and Refund policy at any time. Any changes to our policy will be communicated on our website.